These Terms of Service govern use of this website and the services provided by USE SIGNAL MARKETING LTD (trading as Signal Marketing). Engaging our services means you agree to be bound by these Terms.

1. Scope of services

Digital marketing, paid media management, search and local optimisation, web development and digital infrastructure services, as defined in individual proposals, agreements or statements of work.

All deliverables, timelines and pricing are agreed in writing before work commences.

2. Deposits and payments

All projects require a non-refundable deposit before work commences unless otherwise agreed in writing.

Monthly services are billed in advance. Clients may cancel at any time by giving at least seven (7) days written notice. No refunds are provided for payments already made, including partial months.

If payment is not received when due:

  • Services may be suspended immediately.
  • Advertising campaigns may be paused or removed.
  • Access to hosted systems, websites or email services may be restricted.
  • Outstanding invoices may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

Failed Stripe payments are retried automatically for up to seven (7) days. Work remains suspended until payment succeeds.

3. No guarantees

We do not guarantee specific results, rankings, revenue, return on ad spend or any other performance metric.

Digital marketing performance depends on numerous external factors beyond our control, including platform algorithms, market conditions, competition and client cooperation.

Where campaign performance is affected by client delays, inaccurate information, policy violations or a failure to implement recommendations, we are not responsible for the outcome.

4. Advertising platforms and third parties

We are not responsible for account suspensions, policy enforcement actions or platform bans issued by third parties such as Meta, Google, Shopify or other service providers.

We act solely as a service provider managing campaigns within the constraints of third-party platform policies.

5. Client responsibilities

The client warrants that all materials, claims, content, trademarks and data supplied are lawful and do not infringe any third-party rights.

The client agrees to indemnify and hold us harmless against any claims, losses, damages or liabilities arising from materials or instructions they supply.

6. Intellectual property

All work, strategies and creative materials remain the property of USE SIGNAL MARKETING LTD until full payment has been received.

On full payment, ownership of the final deliverables transfers to the client unless otherwise agreed.

We retain ownership of all proprietary systems, frameworks, methodologies, internal tools and intellectual property.

We reserve the right to showcase completed work in our portfolio and marketing materials unless otherwise agreed in writing.

7. Access and credentials

Where access to client systems is required, clients remain responsible for maintaining the security of their own accounts.

We are not liable for breaches, security failures or unauthorised access occurring within third-party systems.

8. Suspension and termination

We reserve the right to terminate or suspend services immediately if:

  • Payment is overdue.
  • The client engages in unlawful activity.
  • The client breaches platform policies or applicable law.
  • The client acts in a manner that exposes us to reputational or legal risk.

On termination, access to hosted infrastructure or managed services may be withdrawn.

9. Data processing

Where we process personal data on behalf of a client, we act as a data processor and the client remains the data controller.

We process such data solely for the purpose of delivering the contracted services.

10. Limitation of liability

To the fullest extent permitted by law:

  • We exclude liability for loss of profit, loss of revenue, loss of business opportunity and any indirect or consequential loss.
  • Our total liability shall not exceed the total fees paid by the client under the relevant agreement.

11. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of the engagement.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates

We reserve the right to update these Terms at any time. The latest version is always published on this page.